{"id":904421,"date":"2025-09-29T14:00:17","date_gmt":"2025-09-29T14:00:17","guid":{"rendered":"https:\/\/ukpostcode.org\/content\/?p=904421"},"modified":"2025-09-29T14:00:17","modified_gmt":"2025-09-29T14:00:17","slug":"stellantis-uk-faces-37m-car-finance-hit","status":"publish","type":"post","link":"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/","title":{"rendered":"* Stellantis UK faces \u00a337m car finance hit"},"content":{"rendered":"<p><a href=\"https:\/\/bmmagazine.co.uk\/news\/stellantis-37m-provision-car-finance-scandal\/?utm_source=chatgpt.com\"><img decoding=\"async\" src=\"https:\/\/images.openai.com\/thumbnails\/url\/iy0Za3icu1mSUVJSUGylr5-al1xUWVCSmqJbkpRnoJdeXJJYkpmsl5yfq5-Zm5ieWmxfaAuUsXL0S7F0Tw4yyytxt0jMNc0rrvQwKSzJMksM8Ihw9vXOcio3My43MtcNcvdPNkozMC5OCkzyCU41CMvPjw-vSC7xSlcrBgAK_imJ\" alt=\"Stellantis sets aside \u00a337m as UK car finance scandal deepens\" \/><\/a><\/p>\n<p><strong>Stellantis UK Faces \u00a337 Million Hit from Car Finance Mis-Selling Scandal<\/strong><\/p>\n<hr \/>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/#Overview\" title=\"Overview\">Overview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/#Background\" title=\"Background\">Background<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/#Financial_Implications_for_Stellantis\" title=\"Financial Implications for Stellantis\">Financial Implications for Stellantis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/#Consumer_Impact\" title=\"Consumer Impact\">Consumer Impact<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/#Industry_Response\" title=\"Industry Response\">Industry Response<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/#Case_Studies_and_Consumer_Experiences\" title=\"Case Studies and Consumer Experiences\">Case Studies and Consumer Experiences<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/#Industry_Response_and_Regulatory_Actions\" title=\"Industry Response and Regulatory Actions\">Industry Response and Regulatory Actions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Overview\"><\/span>Overview<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Stellantis UK, the British arm of the global automotive giant behind brands like Vauxhall, Peugeot, Citro\u00ebn, Fiat, and Jeep, has set aside \u00a337 million to address potential liabilities arising from a widespread car finance mis-selling scandal. This move comes in response to a Financial Conduct Authority (FCA) investigation into the use of discretionary commission arrangements (DCAs) in car finance deals, which were banned in 2021. The FCA is preparing a compensation scheme that could cost the industry between \u00a39 billion and \u00a318 billion, potentially affecting up to 14.6 million car finance agreements since 2007. (<a title=\"Stellantis UK braces itself for \u00a337m hit from car finance scandal\" href=\"https:\/\/www.thetimes.co.uk\/article\/stellantis-uk-braces-for-37m-hit-from-car-finance-scandal-9cb6fxrvd?utm_source=chatgpt.com\">The Times<\/a>)<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Background\"><\/span>Background<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Discretionary commission arrangements allowed car dealers to set customer interest rates and receive higher commissions for higher rates, creating a conflict of interest and leading to higher costs for consumers. The FCA banned this practice in 2021 and has since launched a review to determine the extent of the mis-selling and to develop a compensation scheme. A recent Supreme Court ruling upheld a case involving non-discretionary commissions, indicating that compensation may extend beyond discretionary arrangements. (<a title=\"Stellantis UK braces itself for \u00a337m hit from car finance scandal\" href=\"https:\/\/www.thetimes.co.uk\/article\/stellantis-uk-braces-for-37m-hit-from-car-finance-scandal-9cb6fxrvd?utm_source=chatgpt.com\">The Times<\/a>)<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Financial_Implications_for_Stellantis\"><\/span>Financial Implications for Stellantis<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The \u00a337 million provision by Stellantis UK is part of a broader trend, with other major lenders also setting aside funds to cover potential compensation costs. For instance, Lloyds Banking Group has earmarked \u00a31.15 billion, Santander UK \u00a3295 million, and BMW\u2019s UK finance division \u00a370 million. These provisions reflect the industry&#8217;s efforts to prepare for the anticipated compensation scheme, which is expected to be one of the largest financial redress programs in the UK&#8217;s history. (<a title=\"Stellantis UK braces itself for \u00a337m hit from car finance scandal\" href=\"https:\/\/www.thetimes.co.uk\/article\/stellantis-uk-braces-for-37m-hit-from-car-finance-scandal-9cb6fxrvd?utm_source=chatgpt.com\">The Times<\/a>)<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Consumer_Impact\"><\/span>Consumer Impact<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Approximately 14.6 million car finance agreements are under review, with many consumers likely to be owed compensation due to improperly disclosed commissions. The average refund for a discretionary commission claim is estimated to be around \u00a3950 per agreement. The FCA has assured that its compensation scheme will be free to use, warning consumers not to hand over part of their compensation to claims management companies or lawyers. (<a title=\"Stellantis sets aside \u00a337 million for car finance compensation\" href=\"https:\/\/www.lawplus.co.uk\/pcp\/stellantis-sets-aside-37-million-for-car-finance-compensation\/?utm_source=chatgpt.com\">LawPlus\u207a Solicitors<\/a>)<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Industry_Response\"><\/span>Industry Response<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The car finance mis-selling scandal has prompted significant changes in the industry. Many lenders are reviewing their practices and implementing measures to ensure compliance with FCA regulations. The FCA has extended the deadline for lenders to respond to customer complaints until December 2025, aiming to ensure consistent consumer treatment and prevent disorderly outcomes. (<a title=\"Watchdog gives lenders a year to respond to UK car finance complaints\" href=\"https:\/\/www.theguardian.com\/business\/2024\/dec\/19\/watchdog-gives-lenders-year-respond-uk-car-finance-complaints?utm_source=chatgpt.com\">The Guardian<\/a>)<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Case_Studies_and_Consumer_Experiences\"><\/span><strong>Case Studies and Consumer Experiences<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>1. Ms. C&#8217;s Complaint:<\/strong><\/p>\n<p>In November 2021, Ms. C entered into a 48-month conditional sale agreement with Stellantis Financial Services UK for a new car. She paid a deposit of \u00a3993 and was required to pay monthly instalments of \u00a3255, with a final payment of \u00a35,475 should she decide to keep the car. Ms. C later complained that the car was not of satisfactory quality, leading to an investigation by the Financial Ombudsman Service. (<a title=\"DRN-5198522 The complaint Ms C complains Stellantis ...\" href=\"https:\/\/www.financial-ombudsman.org.uk\/decision\/DRN-5198522.pdf?utm_source=chatgpt.com\">Financial Ombudsman<\/a>)<\/p>\n<p><strong>2. Ms. W&#8217;s Hire Purchase Agreement:<\/strong><\/p>\n<p>In September 2022, Ms. W entered into a hire purchase agreement with Stellantis Financial Services UK for a new car. She paid an advance payment of \u00a31,000, and the agreement was for \u00a334,475 over 48 months, with 47 monthly payments of \u00a3563.31 and a final payment of \u00a316,709. Ms. W later complained that the car was of unsatisfactory quality, leading to an investigation by the Financial Ombudsman Service. (<a title=\"Decision Reference DRN-4629432\" href=\"https:\/\/www.financial-ombudsman.org.uk\/decision\/DRN-4629432.pdf?utm_source=chatgpt.com\">Financial Ombudsman<\/a>)<\/p>\n<p><strong>3. Repossession and Customer Treatment:<\/strong><\/p>\n<p>In March 2025, a customer complained about Stellantis Financial Services UK&#8217;s handling of a vehicle repossession. The customer alleged that despite winning a court case against the Return of Goods Order, Stellantis refused to return the vehicle. Additionally, the customer reported aggressive behavior from the agent, including derogatory remarks and attempts to coerce the customer into handing over house keys. This case highlights concerns regarding the treatment of vulnerable customers and adherence to FCA rules. (<a title=\"Stellantis Financial Services UK Limited \u2014 Repossession ...\" href=\"https:\/\/advicifas.org\/wp-content\/uploads\/2025\/08\/Stellantis-Financial-Services-%E2%80%93-Non-Compliance-with-FCA-Rules-Vulnerable-Customer-Harm.pdf?utm_source=chatgpt.com\">ADVICIFAS<\/a>)<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Industry_Response_and_Regulatory_Actions\"><\/span><strong>Industry Response and Regulatory Actions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>1. FCA&#8217;s \u00a31 Million Advertising Campaign:<\/strong><\/p>\n<p>The FCA launched a \u00a31 million advertising campaign aimed at informing drivers that they can apply for compensation over a car loan commission scandal without using paid legal services. The campaign involves online influencers and radio ads, stressing that applicants can file complaints for free rather than giving up to 30% of their payout to claims firms. However, this initiative has faced resistance from claims management companies and law firms, who argue that it undermines legal support for consumers, especially vulnerable ones. (<a title=\"FCA faces battle over \u00a31m ad campaign rejecting car loan claims firms\" href=\"https:\/\/www.theguardian.com\/business\/2025\/sep\/27\/fca-faces-battle-over-1m-ad-campaign-rejecting-car-loan-claims-firms?utm_source=chatgpt.com\">The Guardian<\/a>)<\/p>\n<p><strong>2. FCA&#8217;s Stance on Lost Data:<\/strong><\/p>\n<p>The FCA has warned car finance firms against claiming to have lost customer records about mis-sold car loans. The regulator stated that it will challenge such claims to ensure consumers receive their fair share of a potential \u00a318 billion compensation pot. This action aims to prevent lenders from avoiding accountability by citing data loss. (<a title=\"FCA warns car finance firms over 'lost' data amid \u00a318bn ...\" href=\"https:\/\/www.theguardian.com\/business\/2025\/sep\/09\/fca-car-finance-firms-compensation-scheme-car-loans?utm_source=chatgpt.com\">The Guardian<\/a>)<\/p>\n<p><strong>3. Supreme Court Ruling and Compensation Scope:<\/strong><\/p>\n<p>A recent Supreme Court ruling upheld a case involving non-discretionary commissions, indicating that compensation may extend beyond discretionary arrangements. This decision has implications for the scope of the FCA&#8217;s compensation scheme, potentially broadening the number of affected consumers and the amount of compensation to be paid. (<a title=\"Stellantis UK braces itself for \u00a337m hit from car finance ...\" href=\"https:\/\/www.thetimes.com\/business-money\/companies\/article\/stellantis-uk-braces-for-37m-hit-from-car-finance-scandal-9cb6fxrvd?utm_source=chatgpt.com\">The Times<\/a>)<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The \u00a337 million provision by Stellantis UK underscores the significant financial impact of the car finance mis-selling scandal. As the FCA&#8217;s compensation scheme takes shape, it is expected to provide redress to millions of consumers who were affected by improper commission arrangements. The industry&#8217;s response to this issue will likely lead to more transparent and consumer-friendly practices in the future.<\/p>\n<hr \/>\n<ul>\n<li><\/li>\n<\/ul>\n<hr \/>\n<hr \/>\n<ul>\n<li><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Stellantis UK Faces \u00a337 Million Hit from Car Finance Mis-Selling Scandal Overview Stellantis UK, the British arm of the global automotive giant behind brands like&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,6],"tags":[],"class_list":["post-904421","post","type-post","status-publish","format-standard","hentry","category-gb-news","category-uk-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>* Stellantis UK faces \u00a337m car finance hit - UK News &amp; Updates<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ukpostcode.org\/content\/stellantis-uk-faces-37m-car-finance-hit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"* Stellantis UK faces \u00a337m car finance hit - UK News &amp; 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