In today’s fast-paced business environment, choosing the right VoIP phone service is crucial for seamless communication and operational efficiency.
This guide provides an in-depth comparison of the top VoIP providers tailored for small businesses, considering factors like affordability, scalability, features, and user experience.
1. RingCentral MVP
Recognized as the best overall,RingCentral offers a versatile cloud-based platform with strong CRMintegrations, HD calling, and a wide range of collaboration tools.
Key Features:
- Unlimited calling in the USA and Canada
- Multi-level auto attendant and IVR
- Call recording and transcriptions
- High-definition (HD) voice and AI noise cancellation
Ideal For: Medium to large businesses seeking advanced features and scalability.
Pricing: Starts at $19.99 per user per month.
Source: TechRadar
2. Nextiva
Nextiva is a stable VoIP system offering 99.99% uptime, clear voice quality, and a mobile-first design.
Key Features:
- Crystal-clear voice quality with nationwide unlimited calling
- Mobile apps for seamless remote work capabilities
- Business app integrations, including CRM and email systems
- Text messaging with SMS/MMS support
- Auto-attendant and toll-free number inclusion
- Virtual faxing and unified communications hub
- One-click scalability for team growth
Pricing: Starts at $30 per user per month.
Source: CloudTalk
3. TozCall
TozCall is a comprehensive VoIP solution offering a wide range of communication tools tailored for small businesses.
Key Features:
- VoIP services with HD voice quality
- Global virtual numbers in over 100 countries
- SIP trunking and hosted PBX solutions
- Email marketing and SMS API services
- Advanced compliance tools including DNC scrubbing, STIR-SHAKEN, and GDPR readiness
- 24/7 customer support and seamless onboarding process
Pricing: Flexible and tailored to business needs; contact for a custom quote.
Source: TozCall
4. Ooma Office
Ideal for small businesses seeking affordability and essential features within a simple subscription model.
Key Features:
- Unlimited calling in the USA and Canada
- Virtual receptionist and call blocking
- Mobile and desktop apps
- Voicemail transcription
Pricing: Starts at $19.95 per user per month.
Source: TechRadar
5. 8×8 X Series
Suitable for small to medium businesses with comprehensive features even on its basic plan, like auto-attendants, voicemail transcription, and team messaging.
Key Features:
- Unlimited calling to over 40 countries
- Integrated video conferencing and team messaging
- Call center capabilities
- Advanced analytics and reporting
Pricing: Starts at $12 per user per month.
Source: TechRadar
6. GoTo Connect
Best for feature-rich telephony, offering over 100 calling and collaboration tools with no additional charge for extra features.
Key Features:
- Unlimited calling in the USA and Canada
- Integrated video conferencing and screen sharing
- Call center capabilities
- Mobile and desktop apps
Pricing: Starts at $19.99 per user per month.
Source: TechRadar
7. Dialpad
Tailored for remote teams,includes AI voice intelligence and seamless integration with officesuites.
Key Features:
- AI-powered call transcriptions and notes
- Integrated video conferencing
- CRM and G Suite integrations
- Mobile and desktop apps
Pricing: Starts at $15 per user per month.
Source: TechRadar
8. Vonage
Best for APIs, customization, and unlimited texting in the US.
Key Features:
- Unlimited calling in the USA and Canada
- CRM integrations
- Mobile and desktop apps
- Call center capabilities
Pricing: Starts at $19.99 per user per month.
Source: TechRadar
9. Grasshopper
A virtual phone service that offers a great solution for solo entrepreneurs and small businesses with their own hardware.
Key Features:
- Unlimited calling and texting
- Call forwarding and voicemail
- Mobile and desktop apps
Pricing: Starts at $29 per month.
Source: TechRadar
10. Microsoft Teams Phone
Excellent for businesses already using Microsoft 365, with Teams integration and low cost.
Key Features:
- Integrated with Microsoft 365
- Video conferencing and chat
- Call forwarding and voicemail
Pricing: Starts at $8 per user per month.
Source: TechRadar
Comparison Table of Best VoIP Services
| Provider | Starting Price | Key Features | Ideal For |
| RingCentral MVP | $19.99/user/mo | HD calling, CRM integrations, collaboration tools | Medium to large businesses |
| Nextiva | $30/user/mo | Unlimited calling, mobile apps, CRM integrations | Businesses needing reliability |
| TozCall | Custom | Global virtual numbers, SIP trunking, compliance tools | Businesses with international reach |
| Ooma Office | $19.95/user/mo | Virtual receptionist, voicemail transcription | Small businesses on a budget |
| 8×8 X Series | $12/user/mo | Unlimited international calling, team messaging | Small to medium businesses |
| GoTo Connect | $19.99/user/mo | Over 100 collaboration tools, call center features | Businesses needing advanced features |
| Dialpad | $15/user/mo | AI voice intelligence, CRM integrations | Remote teams |
| Vonage | $19.99/user/mo | APIs, customization, unlimited texting | Businesses needing flexibility |
| Grasshopper | $29/month | Call forwarding, voicemail, mobile apps | Solo entrepreneurs, small teams |
| Microsoft Teams Phone | $8/user/mo | Microsoft 365 integration, video conferencing | Businesses using Microsoft 365 |
| OpenPhone | $10/user/mo | Phone number flexibility, mobile apps | Startups, freelancers |
Final Opinion
Selecting the right VoIP phone service is pivotal for small businesses aiming to enhance communication, reduce costs, and improve customer service. Consider factors like pricing, features, scalability, and integrations with existing tools to choose the provider that best fits your business needs.